FAQ
The Frequently Asked Questions (FAQ) in the Help section are closely linked to the Valentin Software Forum. The specific answers can be found on the forum. For further assistance, links to related help topics are provided for each question.
Installation and Registration
I receive an error message during software installation – what can I do?
When starting the 3D visualization, I receive a message that no z-buffer is available – what does this mean?
The automatic update fails with the error message
Is PV*SOL also compatible with Mac computers (Apple)?
How do I create a user account for my user license?
I have a valid user license – why do I have to re-enter my login details from time to time?
When I start the program, I receive an error message stating that the date and time are not set correctly – what can I do?
I am working with an older program version and a hardware-bound perpetual license – how do I transfer this license to another computer?
General Program Settings
How can I use my own company logo in the project report?
How can I change the currency unit in the program?
Where do I configure the feed-in power clipping and the displacement power factor in PV*SOL?
Simulation and Results
How can I view the climate data in detail?
How do I export 15-minute values from the simulation results?
Why do I get yield differences when simulating different modules with the same power output?
How are charging/discharging losses and battery losses calculated in PV*SOL?
How does the feed-in power clipping work with several inverters of different sizes?
Financial Analysis
How do I include a second, separate from-grid tariff for the heat pump?
How do I create my own feed-in and from-grid tariffs?
Can I adjust the monthly degression of the feed-in tariff?
Why does the feed-in tariff decrease each year in the cash flow table?
Do the figures in the project report refer to the year of commissioning or the first full year of operation?
How do I simulate tenant electricity models and homeowners' associations?
Can I use the software to calculate the approximate investment costs for a PV system?
Planning
What is the maximum PV system size (system capacity) that PV*SOL can handle?
What should I consider when planning large systems with multiple inverters?
How do I transfer an existing string plan (hand-drawn or from other planning software)?
How do I simulate retrofitting storage to an existing system and how do I account for the PV-adjusted load profile?
How do I plan a system with SolarEdge inverters and power optimizers?
How do I plan a system with power optimizers?
Why is the program simulating with a different module inclination than defined?
How can I connect two different roof areas with one inverter?
How do I plan an off-grid system?
Import Functions
What should I consider when importing 3D models?
Which drone for professional 3D modeling would you recommend for PV*SOL premium?
How do I import a load profile?
How do I incorporate a generation load profile into PV*SOL?
How do I import my own climate data?
How do I import horizon files?
How do I transfer load profiles I've imported myself from one computer to another?
How do I transfer favorites (modules, inverters, battery systems) from one computer to another?